Thank you for your interest in working at MUSE/IQUE!

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Job Title: Membership & Development Associate
Location: Pasadena, CA
Reports to: Membership Manager
Position Type: Full-Time, Exempt
 

About Us:
At heart, we are storytellers. Through meticulous research, we curate meaningful stories that breathe new life into America’s greatest songs so that we can share why music matters and how it connects us all. Under the leadership of Artistic & Music Director Rachael Worby, we create world premiere arrangements and orchestrations, blending genres and new ways of seeing and hearing the worlds. We collaborate with the most vibrantly talented artists from Los Angeles and across the county and present our shows in the most iconic cultural institutions to give every performance power to ignite our collective imagination. We emphasize membership over ticket sales because you should feel that live music is something you are a part of, and that you are a part of all we do. We don’t want anyone to be left out of this story. We welcome audiences that are too often excluded or believe they don’t belong. We take inspiration from our shows and deliver adapted versions to classrooms and beyond, partnering with social service and education agencies regularly to bring the transformative power of music to our diverse community.
 

Position Summary:
MUSE/IQUE seeks a highly organized and detail-oriented Membership & Development Associate to support event reservations and member relations.

The position will be responsible for assisting with event setup, fulfilling reservation requests, answering member questions, and assisting the Membership Manager with general membership management duties.
 

Key Responsibilities:
1.  Event Reservation Management

• Assist Membership Manager with creating event seat maps and reservation setups in M/I’s CRM system

• Receive and respond to event reservation requests and questions from members and community members via phone and email

• Process event reservation requests, exchanges, and cancellations in a timely manner

2.   Event Front-of-House Assistance

• Assist Membership Manager with table and seating setup at all events

• Assist Membership Manager with event check-in setup and membership display setup at all events

• Oversee Membership Table answering member/guest questions and processing day-of sales

• Provide post-show Membership status reports including sales, new memberships, upgrades, etc.

• Provide exceptional customer service to all members and guests at M/I events

3.  Membership Management Assistance

• Assist Membership Manager with member communications

• Collaborate with Development Team in reporting as they relate to membership

• Maintain systems for tracking guest interactions, relationships, membership status, partner affiliation, and other essential information

 
Qualifications:

• 1-3 years of experience in ticketing, box office, and/or event planning

• Experience in live event management and logistics

• Proficiency with CRM systems and/or ticket software preferred

• Excellent customer service skills - in person and on the phone

• Excellent written and verbal communication skills

• Ability to work independently and collaboratively in a fast-paced environment

• Passion for the performing arts

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Compensation:
$24-26 per hour

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To Apply:
Please submit a resume and cover letter to Membership Manager, Diego Zambrana, at diego@muse-ique.com. Please include “Membership & Development Associate Application” in the subject line.